Refund policy

If you change your mind and the item is unused and in original packaging, you have until 60 days after the date of receipt of your goods to request a return. Grocery products cannot be returned.

How do I initiate a return?

Reach out to us at support.ooni.com. For us to accept a return, you must contact us first to authorise the return before sending. Include the following information to have your return processed as quickly as possible:

• Your original order number
• The condition of your item
• The number of parcels that you would like to return
• The reason for your return