Standard Shipping & Returns
- Free Delivery • Standard Delivery (2 working days (Mon-Fri))
- We offer free shipping on all Oven and Accessory orders over £25. This excludes gift cards.
- We offer free shipping on Grocery orders over £25.
Our Grocery products are shipped separately from other Ooni products, due to being in a separate warehouse with specific food-handling requirements and unique shipping requirements for frozen products. Groceries can not be combined with other Ooni products to reach the £25 threshold. You do still qualify for free shipping if you have at least £25 worth of grocery items in your cart.
If you change your mind and the item is unused and in original packaging. You have until 60 days after the date of receipt of your goods to request a return. Grocery products cannot be returned.
If you have not received a tracking link via email or received your order within the time frames stated above, please contact us and we’ll check the order’s status for you or check out support.ooni.com. If you have placed a pre-order, all items will be dispatched when the pre-order is ready to ship.
You will receive a confirmation email when your order has been received successfully. We will send you a tracking link as soon as your order has been dispatched from our warehouse. Please note that tracking links may take up to 24 hours to display delivery details.
You can also check Your Account for further information.
We ship to the United Kingdom from our UK store. For other regions:
Other regions - Sorry! From our online stores we only deliver to the UK, US, Canada and Europe.
If you wish to ship to a region outside of these areas, you can choose to use a freight forwarding service, however, please note that the Ooni Warranty is only applicable to our shipping regions, and we accept no liability for losses or damages in transit via freight forwarders.
Your items may arrive in separate parcels, as they may not all fit in one box. If not all of your items arrive at the same time, then please allow 3 working days before contacting us - as they may be on their way to you separately!
If you have an inquiry about shipping, contact us at support.ooni.com.
Please be aware that Bank Holidays will affect the delivery schedule below.
|Day Order Placed||Day Order Shipped||Day Order Delivered|
|NB • Dispatches will work on a first in first out method and in the case where orders cannot be dispatched on Monday they will move to a Tuesday dispatch. We will not be offering Saturday delivery or time specific delivery. As grocery items are temperature sensitive, please ensure someone is in to receive your order or it will be left in a safe place.|
Please note: When ordered in conjunction with other products this item will be processed for shipment on the next working dispatch date and may be delivered separately and ahead of any pre ordered items. If you’d like to use your ingredients with a new oven, we recommend you wait until you receive your oven before placing an order. We will not be offering Saturday delivery or time specific delivery. As grocery items are temperature sensitive, please ensure someone is in to receive your order or it will be left in a safe place.
We are not currently able to deliver this grocery products to the following list of post codes.
|EI (ZZ75)||All||EIRE (Republic of Ireland)|
|IM||All||Isle of Man|
|TR||21-25||Isles of Scilly|
We don’t currently have gift wrapping available and Ooni products ship with references to their contents on the box.
We know Ooni makes such an awesome gift, our products are shipped in a branded box, but this does not show any pricing information. As soon as your product is on its way, we’ll send you a tracking link so that you can intercept before your loved one gets a sneak peak at their gift!
At Ooni, we know that when you get one of our pizza ovens, YOU will make GREAT pizza at home. Because that’s what our ovens let you do. How can we be so sure? We know that our pizza ovens heat up to 932˚F / 500˚C, which combined with a stone baking board and live flames are the perfect ingredients to produce perfect pizzas - and we also know that Ooni ovens have made over 25 million GREAT pizzas at home already - and you are going to join us and make more!
That's why we GUARANTEE you that your Ooni Pizza Oven will let you cook GREAT PIZZA at home.
So - if you buy an Ooni pizza oven and you can’t make great pizza you have 60 days to return it for free. Ooni + you = great pizza or we will buy it back. For more information - click here: Great Pizza Guarantee
New & Unused Products
If you’ve for some reason changed your mind on ordering, and you would like to return an unopened and unused Ooni product, we make that as simple as possible for you!