Global Shipping Disruptions
Unfortunately, global shipping congestion issues are currently affecting most manufacturers, including us here at Ooni. Please read the shipping table below to get an idea of shipping times which are our best estimates, but please note these times remain subject to this disruption until the global situation subsides.
Whatever happens, rest assured we will get you your Ooni Pizza Oven!
Thank you for your patience.
Estimated shipping times
All pizza ovens that are not listed below are In Stock.
|Karu 16||18th June onwards||Shipping mid October|
For orders placed now, for items shipping now, these are estimated to dispatch from our warehouses in approximately 2 working days (Mon-Fri).
You will receive a shipping confirmation once your order is ready to ship, and normally, your order will be with you next day.
During this time of high demand and ongoing challenges in the courier network, delivery may take longer up to 5 days.
If you have not received a tracking link via email for your order within 7 days of placing the order, please contact us and we’ll check the order’s status for you.
If after receiving your tracking link, you have not received your order within a further 7 days, please also contact us, as there may be issues in the shipping network.
Whatever happens, rest assured we will get you your Ooni Pizza Oven! Thank you for your patience.
Standard Shipping & Returns for non pre-order items (UK)
- Free Shipping - We offer FREE shipping on all orders over £25**.
- Free Returns - If you change your mind and the item is unused and in original packaging. You have until 60 days after the date of receipt of your goods to request a return.
*Delivery times may vary during holiday seasons and busy periods. If you have placed a pre-order, all items will be dispatched when the pre-order is ready to ship.
**Free shipping threshold excludes gift cards.
How do I know where my order is?
You will receive a confirmation email when your order has been received successfully. We will send you a tracking link as soon as your order has been dispatched from our warehouse. Please note that tracking links may take up to 24 hours to display delivery details.
You can also check Your Account for further information.
Where do you ship to?
We ship to the United Kingdom from our UK store. For other regions:
Other regions - Sorry! From our online stores we only deliver to the UK, US, Canada and Europe.
If you wish to ship to a region outside of these areas, you can choose to use a freight forwarding service, however, please note that the Ooni Warranty is only applicable to our shipping regions, and we accept no liability for losses or damages in transit via freight forwarders.
Will my delivery arrive all in one parcel?
Your items may arrive in separate parcels, as they may not all fit in one box. If not all of your items arrive at the same time, then please allow 3 days before contacting us - as they may be on their way to you separately!
If you have an inquiry about shipping, contact us at support.ooni.com.
Can I have my order gift wrapped?
We don’t currently have gift wrapping available and Ooni products ship with references to their contents on the box.
We know Ooni makes such an awesome gift, our products are shipped without any pricing information in the box. As soon as your product is on its way, we’ll send you a tracking link so that you can intercept before your loved one gets a sneak peak at their gift!
Returns & Great Pizza Guarantee
At Ooni, we know that when you get one of our pizza ovens, YOU will make GREAT pizza at home. Because that’s what our ovens let you do. How can we be so sure? We know that our pizza ovens heat up to 932˚F / 500˚C, which combined with a stone baking board and live flames are the perfect ingredients to produce perfect pizzas - and we also know that Ooni ovens have made over 25 million GREAT pizzas at home already - and you are going to join us and make more!
That's why we GUARANTEE you that your Ooni Pizza Oven will let you cook GREAT PIZZA at home.
So - if you buy an Ooni pizza oven and you can’t make great pizza you have 60 days to return it for free. Ooni + you = great pizza or we will buy it back. For more information - click here: Great Pizza Guarantee
New & Unused Products
If you’ve for some reason changed your mind on ordering, and you would like to return an unopened and unused Ooni product, we make that as simple as possible for you!