Some items are in stock for immediate shipping, whereas other items ordered now (mainly ovens) will ship in around 6-8 weeks time - the more accurate shipping time will be clear on the products page where you click to add to cart.
For orders placed now, for items shipping now, these are estimated to dispatch from our warehouses in approximately 10 working days (Mon-Fri).
You will receive a shipping confirmation once your order is ready to ship, and normally, your order will be with you next day.
During this time of high demand and ongoing challenges in the courier network, delivery may take longer up to 5 days.
If you have not received a tracking link via email for your order within 7 days of placing the order, please contact us and we’ll check the order’s status for you.
If after receiving your tracking link, you have not received your order within a further 7 days, please also contact us, as there may be issues in the shipping network.
Whatever happens, rest assured we will get you your Ooni Pizza Oven! Thank you for your patience.
Standard Shipping & Returns for non pre-order items (UK)
- FREE SHIPPING - We offer FREE shipping on all orders over £25**
- FAST SHIPPING - Once dispatched, our order will be with you
- Next Day FREE Returns - if you change your mind and the item is unused and in original packaging.
- Great Pizza Guarantee - if it doesn't make great pizza - we’ll buy it back from you - see below for terms & conditions!
*Delivery times may vary during holiday seasons and busy periods. If you have placed a pre-order, all items will be dispatched when the pre-order is ready to ship.
**Free shipping threshold excludes gift cards.
Order Shipping Table
Ooni Fyra 12
|Order Date:||20th April 14:35 BST Onwards|
|Shipping Date:||Shipping in progress|
Ooni Pro 16
|Order Date:||25th January 17:17 GMT - 7th April 00:00 BST|
|Shipping Date:||Onboard the Ever Given. Delivery delays to be expected. Click here for more information.|
Ooni Karu 12
|Order Date:||29th March 14:20 BST - 19th April 12:49 BST||19th April 12:50 BST Onwards|
|Shipping Date:||Shipping mid May||Shipping mid June|
Ooni Koda 12
|Order Date:||8th April 09:31 BST - 27th April 09:44 BST||27th April 09:45 BST Onwards|
|Shipping Date:||Shipping late May||Shipping early June|
Ooni Koda 16
|Order Date:||7th April 8:00 BST Onwards|
|Shipping Date:||Shipping mid May|
How do I know where my order is?
You will receive a confirmation email when your order has been received successfully. We will send you a tracking link as soon as your order has been dispatched from our warehouse. Please note that tracking links may take up to 24 hours to display delivery details.
You can also check Your Account for further information.
Where do you ship to?
We ship to the United Kingdom from our UK store. For other regions:
Other regions - Sorry! From our online stores we only deliver to the UK, US, Canada and Europe.
If you wish to ship to a region outside of these areas, you can choose to use a freight forwarding service, however, please note that the Ooni Warranty is only applicable to our shipping regions, and we accept no liability for losses or damages in transit via freight forwarders.
Will my delivery arrive all in one parcel?
Your items may arrive in separate parcels, as they may not all fit in one box. If not all of your items arrive at the same time, then please allow 3 days before contacting us - as they may be on their way to you separately!
If you have an inquiry about shipping, contact us at support.ooni.com.
Can I have my order gift wrapped?
We don’t currently have gift wrapping available and Ooni products ship with references to their contents on the box.
We know Ooni makes such an awesome gift, our products are shipped without any pricing information in the box. As soon as your product is on its way, we’ll send you a tracking link so that you can intercept before your loved one gets a sneak peak at their gift!
Returns & Great Pizza Guarantee
At Ooni, we know that when you get one of our pizza ovens, YOU will make GREAT pizza at home. Because that’s what our ovens let you do. How can we be so sure? We know that our pizza ovens heat up to 932˚F / 500˚C, which combined with a stone baking board and live flames are the perfect ingredients to produce perfect pizzas - and we also know that Ooni ovens have made over 25 million GREAT pizzas at home already - and you are going to join us and make more!
That's why we GUARANTEE you that your Ooni Pizza Oven will let you cook GREAT PIZZA at home.
So - if you buy an Ooni pizza oven and you can’t make great pizza you have 60 days to return it for free. Ooni + you = great pizza or we will buy it back. For more information - click here: Great Pizza Guarantee
New & Unused Products
If you’ve for some reason changed your mind on ordering, and you would like to return an unopened and unused Ooni product, we make that as simple as possible for you!
How do I initiate a return?
Reach out to us at support.ooni.com. For us to accept a return, you must contact us first to authorise the return before sending. Include the following information to have your return processed as quickly as possible:
- Your original order number
- The condition of your item
- The number of parcels that you would like to return and their dimensions (length, width, breadth and weight)
- The reason for your return
When can I make a return?
For the 2020 holiday season, our normal returns policy is extended to 60 days after the 25th of December / date of receipt.
Will there be a cost to my return ?
All Returns from the UK mainland are free within 60 days for any item in original packaging, or any incorrect or faulty items.
There are certain situations where only partial refunds are granted. This may occur for any item not in its original condition, user damaged or incomplete or outside of the 60 day grace period.
What do I do if I have used my Ooni product and I want to return it?
We pride ourselves on our customer support and we will do everything that we can to ensure that you are satisfied with your order and experience. Check out our Great Pizza Guarantee as proof!
We are available via support.ooni.com and are always happy to offer support, advice and tips for getting the best results from your Ooni product. You can additionally reach out using email email@example.com, however for the fastest response please use the link for direct support above.