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Shipping & Returns


Global Shipping Disruptions

Unfortunately, global shipping congestion issues are currently affecting most manufacturers, including us here at Ooni. Please read the shipping table below to get an idea of shipping times which are our best estimates, but please note these times remain subject to this disruption until the global situation subsides.

Thank you!


Shipping Update

For orders placed now, for items shipping now, these are estimated to dispatch from our warehouses in approximately 2 working days (Mon-Fri).

You will receive a shipping confirmation once your order is ready to ship, and normally, your order will be with you next day.

During this time of high demand and ongoing challenges in the courier network, delivery may take longer up to 5 days.

If you have not received a tracking link via email for your order within 7 days of placing the order, please contact us and we’ll check the order’s status for you.

If after receiving your tracking link, you have not received your order within a further 7 days, please also contact us, as there may be issues in the shipping network.

Whatever happens, rest assured we will get you your Ooni Pizza Oven! Thank you for your patience. 

Standard Shipping & Returns for non pre-order items (UK)

  • FREE SHIPPING - We offer FREE shipping on all orders over £25**
  • FAST SHIPPING - Once dispatched, our order will be with you
  • Next Day FREE Returns - if you change your mind and the item is unused and in original packaging.
  • Great Pizza Guarantee - if it doesn't make great pizza - we’ll buy it back from you - see below for terms & conditions!

*Delivery times may vary during holiday seasons and busy periods. If you have placed a pre-order, all items will be dispatched when the pre-order is ready to ship.

**Free shipping threshold excludes gift cards. 

Order Shipping Table

Ooni Fyra 12
Order Date:27th July 00:00 BST Onwards
Shipping Date:Shipping in progress
Ooni Pro 16
Order Date:25th January 17:17 GMT - 7th April 00:00 BST16th June 09:25 BST Onwards
Shipping Date:Onboard the Ever Given. Delivery delays to be expected. Click here for more information.Shipping late October
Ooni Karu 12
Order Date:17th June 11:47 BST - 1st July 23:48 BST1st July 23:49 BST - 19th July 11:27 BST19th July 11:28 BST Onwards
Shipping Date:Shipping mid AugustShipping mid AugustShipping early September
Ooni Karu 16
Order Date:16th June 08:55 BST - 18th June 22:29 BST18th June 22:30 BST Onwards
Shipping Date:Shipping early OctoberShipping early November
Ooni Koda 12
Order Date:28th July 00:00 BST Onwards
Shipping Date:Shipping in progress
Ooni Koda 16
Order Date:26th July 00:00 BST Onwards
Shipping Date:Shipping in progress

How do I know where my order is?

You will receive a confirmation email when your order has been received successfully. We will send you a tracking link as soon as your order has been dispatched from our warehouse. Please note that tracking links may take up to 24 hours to display delivery details.

You can also check Your Account for further information.

Where do you ship to?

 We ship to the United Kingdom from our UK store. For other regions:  

Shipping information for the USA

Shipping information for Europe

Other regions - Sorry! From our online stores we only deliver to the UK, US, Canada and Europe.

 If you wish to ship to a region outside of these areas, you can choose to use a freight forwarding service, however, please note that the Ooni Warranty is only applicable to our shipping regions, and we accept no liability for losses or damages in transit via freight forwarders.

Will my delivery arrive all in one parcel?

Your items may arrive in separate parcels, as they may not all fit in one box. If not all of your items arrive at the same time, then please allow 3 days before contacting us - as they may be on their way to you separately! 

If you have an inquiry about shipping, contact us at support.ooni.com.

Can I have my order gift wrapped?

We don’t currently have gift wrapping available and Ooni products ship with references to their contents on the box.

We know Ooni makes such an awesome gift, our products are shipped without any pricing information in the box. As soon as your product is on its way, we’ll send you a tracking link so that you can intercept before your loved one gets a sneak peak at their gift!

Returns & Great Pizza Guarantee

At Ooni, we know that when you get one of our pizza ovens, YOU will make GREAT pizza at home. Because that’s what our ovens let you do. How can we be so sure? We know that our pizza ovens heat up to 932˚F / 500˚C, which combined with a stone baking board and live flames are the perfect ingredients to produce perfect pizzas - and we also know that Ooni ovens have made over 25 million GREAT pizzas at home already - and you are going to join us and make more!

That's why we GUARANTEE you that your Ooni Pizza Oven will let you cook GREAT PIZZA at home.

So - if you buy an Ooni pizza oven and you can’t make great pizza you have 60 days to return it for free. Ooni + you = great pizza or we will buy it back. For more information - click here: Great Pizza Guarantee

New & Unused Products

If you’ve for some reason changed your mind on ordering, and you would like to return an unopened and unused Ooni product, we make that as simple as possible for you!

Return FAQs

How do I initiate a return?

Reach out to us at support.ooni.comFor us to accept a return, you must contact us first to authorise the return before sending. Include the following information to have your return processed as quickly as possible:

  • Your original order number
  • The condition of your item
  • The number of parcels that you would like to return and their dimensions (length, width, breadth and weight)
  • The reason for your return

When can I make a return?

You have until 60 days after the date of receipt of your goods to request a return.

Will there be a cost to my return ?

All Returns from the UK mainland are free within 60 days for any item in original packaging, or any incorrect or faulty items. 

There are certain situations where only partial refunds are granted. This may occur for any item not in its original condition, user damaged or incomplete or outside of the 60 day grace period.

What do I do if I have used my Ooni product and I want to return it?

We pride ourselves on our customer support and we will do everything that we can to ensure that you are satisfied with your order and experience. Check out our Great Pizza Guarantee as proof!

We are available via support.ooni.com and are always happy to offer support, advice and tips for getting the best results from your Ooni product. You can additionally reach out using email support@ooni.com, however for the fastest response please use the link for direct support above.

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