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Returns

If you change your mind and the item is unused and in original packaging. You have until 60 days after the date of receipt of your goods to request a return. Grocery products cannot be returned.

How do I initiate a return?

Reach out to us at support.ooni.comFor us to accept a return, you must contact us first to authorise the return before sending. Include the following information to have your return processed as quickly as possible:

  • Your original order number
  • The condition of your item
  • The number of parcels that you would like to return and their dimensions (length, width, breadth and weight)
  • The reason for your return

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