How do I initiate a return?
Reach out to us at support.ooni.com. For us to accept a return, you must contact us first to authorise the return before sending. Include the following information to have your return processed as quickly as possible:
- Your original order number
- The condition of your item
- The number of parcels that you would like to return and their dimensions (length, width, breadth and weight)
- The reason for your return