We've partnered with Klarna to give you a better shopping experience.
Please check the table below for the current overview of payment options with Klarna in your market.
Klarna’s Pay in 3 instalments and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status.
Ts&Cs and late fees apply.
3 interest-free payments
Split your purchase into three payments so you can spread the cost out over time. Link the credit or debit card of your choice to deduct automatic payments every thirty days. All payments are managed directly through Klarna, and there’s no interest or added fees when you pay on time.
The best way to shop.
Ooni will still support you every step of the way for all things related to our products, but when you pay with Klarna, you’ll be able to see all of your purchases and pay any open balances on the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, Klarna Customer Service will be there for you.
Safe and secure.
Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases.
This sounds great, but you have some questions, right? We’ve got you. Check out some of our most commonly asked questions below to get the full scoop.
Don’t see your question here? Check out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.
We want to make our products accessible to all pizza lovers on terms which suit them, so offering a Buy Now Pay Later (BNPL) scheme via Klarna is really important to us.
It’s also important for Ooni customers to understand how BNPL products work. Since mid-2022, Klarna has been sharing purchases made this way in the UK with the credit reference agencies (CRAs) Experian and TransUnion. This means purchases made via Klarna Pay in 30, Pay in 3, in-app shopping and Klarna Card will be visible on your credit files. The good news is that this can help you build a positive credit profile, although users also need to be wary of the risks of default. Read more information about Klarna and credit reference agencies.
And, as always, our Ooni support team is here for any thoughts, questions or concerns you may have about any of our products.
No, and that’s one of the reasons we worked so hard to bring Klarna to our checkout process. You will not be charged until your Ooni product is in the mail, although Klarna may place a hold on your account for the value of the first instalment at the time of the order.
Nope, nada, zilch. There's no interest or fees, as long as you are making your payments on time.
As much as we would love to allow each and every one of you to pay for your wood pellets in instalments, at this point, you must have a minimum order of £100 to be eligible for Klarna payment.
Please contact Klarna directly for questions regarding your invoice or payment status. For all other questions, please contact us.
No. If you selected the instalment payment option, Klarna will charge you automatically for each instalment. You'll be notified through Klarna App push notifications.
If you need to return part or all of your order, Klarna will issue you a new statement. Simply follow the Ooni return instructions and make sure to take note of the tracking number. Then, log into your Klarna account, select “report a return,” and they’ll pause your statement. As soon as we have processed your return, Klarna will send an adjusted invoice.
Klarna will process your refund directly. Here's how refunds work for orders paid in instalments:
Full refund: If you return your order for a full refund, Klarna will refund you for any completed payments, and any remaining payments will be cancelled.
Partial refund: Your refund amount is first applied to any remaining payments. If your refund amount is more than your remaining payments, you'll be refunded the difference. If your refund amount is less than your remaining payments, the refund amount will be split across your remaining payments.
Please contact Klarna directly for questions about specific refunds.
If your items arrive damaged, broken, or defective, we want to get you back on your way to pizza-dom without further ado. If needed, our support team can get you sorted with replacement parts, and help guide you through any repairs.
If you’re still experiencing warranty-related issues afterward and need to initiate a return, start by contacting us at support.ooni.com. For us to accept a return, you must contact us first to authorise the return before mailing it back. You can find more information on our return process here: https://uk.ooni.com/pages/returns
After you’ve initiated a return through the Ooni system, you can then log into your Klarna account and report a problem. This will pause your statement until the issue is resolved. As soon as Ooni has registered your return, the refund will be processed through Klarna within 5-7 business days.
As always, we stand by our Great Pizza Guarantee: If you buy an Ooni oven and can’t make great pizza with it within 60 days, we’ll buy it back from you for free.
In the unlikely event that you’re not satisfied with your purchase and want to initiate a return, start by contacting us at support.ooni.com. All returns must be pre-authorised before you can mail them back to us, so please read through our return process beforehand: https://uk.ooni.com/pages/returns
After you’ve initiated your return through Ooni, you can log into your Klarna account and report a problem. This will pause your statement until the issue is resolved. As soon as Ooni has registered your return, the refund will be processed through Klarna within 5-7 business days.
You don’t need to pay the statement balance until you’ve received your order. Check our shipping page to get a delivery update, then contact the Ooni support team with any further questions. log into your Klarna account, and report a problem to pause your statement until you’ve received your order
If your statement doesn’t match your order details, please contact the Ooni team directly to correct your statement. Then, log into your Klarna account and “report a problem” to pause your statement until the details have been corrected.
About Klarna
Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. With 3,500 employees across 17 countries, they are leading the way for alternative payments by serving 90 million consumers and 200,000 retailers’ payment solutions.
